Artisan Cosmetics – Customer Information
Quality Guarantee
Our handcrafted pure soaps are made with expertise and only from natural ingredients. This is why you may be experiencing differences in the patterns, colours, shapes and weight in our products. However, we always send the products to you in perfect quality. It is possible that some ingredients precipitates on the surface of the products during use. You should not worry about or be alarmed by this, it is a perfectly normal phenomenon.
It is recommended to put our soaps in a dish that lets them drain the water properly so the soap can dry between uses.
Some of our products may be cracked while using because of high volume of the cocoa butter we use. This is perfectly normal and it will not affect the use or the quality of the soap.
All our products conforming to regulation (EC) No 1223/2009 of the European Parliament and of the Council of 30 November 2009 on cosmetic products. Our handmade products only contain natural ingredients, although allergic reactions may occur if you are sensitive to nuts, certain herbs or essential oils. In such cases stop using the product immediately. Please check the ingredients on our website or on the label of the product before using any of our products. Please make sure you read the list of ingredients list before usage!
It is your chance which natural cosmetics are perfect for your skin conditions. If you are not sure, please follow this link and you can find a perfect cosmetic for you>>
Artisan Cosmetics Special Guarantee
We recognize that not every product will work for every customer so we are offering money back guarantee on each of our products.
Artisan Cosmetics Money-Back Guarantee – if after using our products, you are not satisfied for any reason at all, simply return to us within 14 days and we will refund you for your purchase (but not the cost of return fees).